Terms of Service

Substitution Policy

We are committed to providing the highest quality flowers, plants and gifts available. Every customer is very important to us, and we strive to give our utmost professional attention to each order. Our designers are dedicated to delivering the highest level of customer service and creativity.  Your satisfaction is our number one priority. 

FRESH FLOWERS

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible due to local availability.

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.